Terms of service

[Disclaimer for General Policy: The documents below are intended for informational purposes only and do not constitute advertising, solicitation, or legal advice. This template may have been translated by automatic translation technology. The translations are provided for your convenience only. Shopify assumes no responsibility for any errors or omissions in any translation. Please read these documents carefully and edit as necessary. The information contained in these documents may or may not reflect the latest legal changes; accordingly, Shopify makes no guarantees that such information is accurate or complete. You should not rely on this information for any purpose without seeking legal advice from a licensed attorney in your state or province. Your use, access, or transmission of these documents or any links contained herein is not intended to create, and receipt thereof does not constitute, an attorney-client relationship between you and Shopify. Shopify disclaims all liability in respect to your use or publication of these documents, and any actions taken or not taken based on these documents.]

OVERVIEW

Welcome to Martlulu! The terms “we”, “us” and “our” refer to Martlulu. Martlulu operates this store and website, including all information, content, features, tools, products, and services related thereto, to provide you – the customer – with a carefully curated shopping experience (the “Service”). Martlulu is operated on the Shopify platform, which allows us to provide the Service to you.

The terms and conditions below, along with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and obligations when using the Service.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By accessing, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to the Terms of Service or Privacy Policy, you should not use or access our Service.

SECTION 1 – ACCESS AND ACCOUNTS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Service on devices that you own, purchase, or manage.

To use the Service, including accessing, browsing our online stores, or purchasing any products or services that we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have the full legal right to provide such information.

You are solely responsible for maintaining the confidentiality of your account login information, as well as all activities that occur under your account. You may not transfer, sell, license, or allow any other individual to use your account.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide accurate descriptions of our products and services on our online stores. However, please note that the color or appearance of products may differ from what is displayed on your monitor due to the type of device you use to access the store and the settings or configurations on that device.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or exactly match the images shown in our online store.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and may limit the quantities of any products or services offered to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, it means you are making an offer to purchase. Martlulu reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is only considered accepted when Martlulu confirms such acceptance. We must receive and process your payment before an order is approved. Please double-check your order before submitting, as Martlulu may not be able to process a cancellation request after the order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number you provided at the time the order was made.

Your purchases will only be refunded or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that the products you purchase are for personal or household use and are not for commercial resale or export.

SECTION 4 – PRICING AND PAYMENT

Prices, discounts, and promotional programs are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time you place the order and will be reflected in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping fees, handling fees, customs fees, or import duties.

Prices listed on our online stores may differ from prices offered at physical stores or at other online or physical stores operated by third parties. We may, from time to time, offer promotional programs applicable to the Service that could affect pricing and are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you supply is true, correct, and complete; (ii) you are legally authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling, and all applicable taxes (if any).

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for any delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not liable for any delays caused by the carrier, customs clearance processes, or events beyond our control. The title and risk of loss transfer to you the moment we hand the products over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, as well as the design, selection, and arrangement thereof, are owned by Martlulu, our affiliates, or our licensors, and are protected by United States and international copyright, patent, and other intellectual property laws.

These Terms permit you to use the Service for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. Unless expressly provided herein, nothing in these Terms shall be construed as conferring any license or right to you under any patent, trademark, copyright, or other intellectual property right of Martlulu, Shopify, or any third party. Unauthorized use of the Service may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Martlulu.

The name, logo, product and service names, designs, and slogans of Martlulu are trademarks of Martlulu or its affiliates or licensors. You must not use such marks without the prior written permission of Martlulu. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on this Service are the intellectual property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools as part of the Service. We neither monitor nor have any control or input over these tools.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

In the future, we may also offer new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Service may include materials and links to websites provided or operated by third parties (including any embedded third-party functionalities). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access third-party materials or websites, you do so entirely at your own risk.

We are not liable for any harm or damages related to your access of third-party websites, or for your purchase or use of any products, services, resources, or content on such websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately reflects the relationship between Shopify and your store, and should not be deleted or altered.]

Martlulu is operated on the Shopify platform, which allows us to provide the Service to you. However, all purchases you make at our Store are direct transactions with Martlulu. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Martlulu, including any loss, damages, or injuries arising from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or relating to your transactions and purchases with Martlulu.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here: [LINK], and certain personal information may be governed by Shopify’s Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read these privacy policies.

Because the Service is hosted on the Shopify platform, Shopify collects and processes personal information about your access and use of the Service for the purpose of providing and improving the Service for you. Information you submit through the Service will be transmitted to and shared with Shopify and third parties that may be located in countries other than your place of residence, in order to provide the service to you. Please see our Privacy Policy at [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you send, upload, post, email, or transmit in any manner ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us an unrestricted, perpetual, worldwide, sub-licensable, and royalty-free license to use, copy, modify, publish, distribute, and display such Feedback in any medium, for any purpose, including commercial purposes. We may, for example, use the rights granted under this license to operate, provide, evaluate, upgrade, improve, and promote the Service, and to fulfill our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive you received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

 

We may, but have no obligation to, monitor, edit, or remove any Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service.

 

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

 

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time, without prior notice (including after you have submitted your order).

 

SECTION 13 – PROHIBITED USES

 

You may use the Service only for lawful purposes. You may not access or use the Service, directly or indirectly, to: (a) engage in any unlawful or malicious conduct; (b) violate any international, federal, provincial, or local regulations, rules, or laws; (c) infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or offend our employees or any other individuals; (e) submit false or misleading information; (f) send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation; (h) impersonate or attempt to impersonate someone else or another entity; or (i) engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Martlulu, Shopify, or users of the Service, or expose them to liability.

 

Furthermore, you also agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (b) copy, duplicate, reproduce, extract, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape the Service; (e) use any robot, spider, data crawling or extraction tool, automated device or process, AI tool (such as agentic AI), or any manual or automated means to access the Service; or (f) interfere with, bypass, or circumvent the security features or authorization measures, robot exclusion headers, or any other measures we employ to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any portion of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with any Service. "Agent" means any software or service that performs automated or semi-automated actions on behalf of, or at the direction of, any individual or entity, and may be executed on behalf of that individual or using that individual's device without direct supervision.

14.2 No Agent is permitted to access, use, or interact with the Service unless, at all times, such Agent identifies itself and strictly complies with the requirements set forth in Section 14.4 below. In addition, no Agent is permitted to access, use, or interact with the Service if we have requested that such Agent cease accessing, using, or interacting with any Service.

14.3 We may impose limitations – including technical measures – on how and to what extent an Agent is permitted to access, use, or interact with the Service.

14.4 An Agent must: (i) in every HTTP/HTTPS request, identify that the request is sent by an Agent and publicly disclose the name of the Agent by including the following string in the user agent field: "Agent/[agent name]"; (ii) not mask or falsify the access, use, or interaction performed by the Agent, such as by: (a) mimicking human behavior and interaction patterns; or (b) completing or bypassing CAPTCHAs or measures designed to distinguish between humans and computers; (iii) truthfully respond to any questions or verification requests intended to determine whether the interaction is performed by a human or a computer; (iv) not evade or circumvent any measures designed to block, limit, regulate, or control the Agent's access, use, or interaction with the Service.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Service (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Service is intended solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

 

EXCEPT AS EXPRESSLY STATED BY Martlulu, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT NAME], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, AS WELL AS SHOPIFY AND SHOPIFY’S AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Martlulu, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and service providers, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third-party; or (3) your access and use of the Service.

We will notify you of any claim for indemnification, provided that a delay in notification shall not relieve you of your obligations unless you are materially prejudiced thereby. We may control the defense and settlement of such a claim at your expense, including the selection of counsel, but shall not settle any claim involving your non-financial obligations without your consent (and you shall not unreasonably withhold such consent). You are required to cooperate in the defense against such claims, including providing relevant documents.

SECTION 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, delegate, or transfer this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment will be null and void. We may freely assign, transfer, or delegate these Terms and our rights and obligations without your prior consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal laws and the laws of the state or province where Martlulu's headquarters are located. You and Martlulu consent to the personal jurisdiction and venue of the courts in that jurisdiction.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable laws, and such changes will become effective as of the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Any questions regarding these Terms of Service should be sent to the email address: hoangdongdong.hlg@gmail.com.

Our contact information is provided below: hoangdongdong.hlg@gmail.com